Mission Control Is Live

After seven years of building workspaces for property management companies, we've put the whole thing into one product. It's called Mission Control. It runs on your property management data, under your brand, and the agents in it prepare each decision for the person who makes it.

You've seen plenty of AI announcements this year. So I'm going to skip the category pitch and show you two agents end to end, then tell you why we built it the way we did.

Every PM company has a version of the pre-payday review. Someone opens every owner's account and asks the same questions. Is a tenant moving out, so money should be held for the turn? Has a new owner been charged a management fee yet? Is anyone below zero? Every owner, every month, then a week of back and forth over the handful that were different.

Here's what the agent does instead.

It runs a few days before payday. It reads every owner's account and lists only the owners who should not get the normal payout. Everyone else gets paid the normal amount and never appears. On the sample company in the tour, that's six rows out of nine properties.

It shows its work. Open a row and the breakdown is already there: money in the account, tenant deposits taken away, what's left to pay, and what happened since the last payout. The first step is a question to a person: is this right? Pay exactly, hold back, or don't send.

It tells the owner before payday. Step two drafts the message from the breakdown, in the words you'd use on the phone. Add a line, send it. The owner hears why the number changed before the deposit lands, which is the difference between a note and a complaint.

A second agent writes the why. The payout change explainer looks at every owner whose payout moved more than a tenth from last time and writes a short note in plain words on the reason: a bill paid, a repair, a vacancy, a late rent, a reserve topped up. The note goes to whoever sends statements, so the explanation is ready before the owner asks.

It hands the row over to be paid, then checks what the PMS sent. The last step fills in the day after payday. Nothing to do unless it says different.

The Owners board gets a payouts tab out of this: every owner's next payout, how it was worked out, and the ones who need a look at the top. That replaces the spreadsheet, the week of back and forth, and most of the "why is my payout different" calls.

Every renewal starts with the same homework. Pull the lease. Run comps. Check how the tenant has paid and whether there are open work orders. Pick a rate, then ask the owner. All of it happens before anyone makes a decision, and it's the first thing skipped in a busy month.

Here's what the agent does instead.

It does the homework every weekday at 7am. For every renewal without a decision, it reads the lease, runs rent comps, scores the tenant's year, and checks the payment history and open work orders.

It suggests a rate. It uses the market estimate, capped at a 10% increase. It's a suggestion, and the person decides.

It puts one card in front of one person. Renew at this rate, change the rate, don't renew, or run it yourself. That's the question at the top of My work.

Then it gets out of the way. A yes sends the owner notice. The owner's yes sends the tenant offer. Reminders go out on their own every three days, and the lease and the signing follow.

It reads the answers that aren't clicks. When an owner writes back "Approved. Go ahead at $2,290." instead of clicking a button, it reads the thread and asks the person to treat it as a yes. If a lease is 30 days out with no decision, it says so once.

Home is where it all surfaces. The agents' questions sit at the top. Everything assigned to you, from every board, sits below.

The whole workflow works on a phone, not a shrunk-down copy of the desktop. A property manager can read the agent’s question, check the facts, and send the owner notice between showings.

Three decisions shaped the product, and they're worth knowing before you look at it.

The agents ask first, and they write back only on a yes. Every agent in Mission Control reads, drafts and chases on its own. None of them sends an email or changes a record until a named person approves it. We think that's the only version of agentic AI a PM company can run without a disclosure problem, and it's the version your owners will accept.

We shipped the workflows, not a process builder. Every workflow in the list came from automating real companies over seven years. We shape each one to how your team runs, and the SOP travels with it. You're not starting from a blank canvas and you're not locked into ours.

It's a flexible canvas under your name. Every board, every column, every email template is yours to change. When a new tool comes along it becomes a step on the line instead of another login. When your process changes, the workflow changes with it.

Six minutes, on a sample company called Summit Properties. The payout check starts at 3:42.

Owner leads, owner onboarding, leasing, move in, move out, turnover, renewals, inspections, evictions, delinquency, owner payouts, and the shared inbox. The agent library has 18 to start from. Two I'd look at first: move-out follow-through, which drafts the tenant's notice and counts down to the deposit deadline so nothing goes back late, and owner lead follow-up, which finds the owner leads nobody has called in two business days and drafts the follow-up from what they wrote on your site.

The library grows every month, and when a workflow you run isn't on the list, that's the first conversation we have.

Reports live here too, as tabs on live data. The rent comps report is one: run it on any property, and if it's off, say why. That becomes the record and trains the next one.

More agents, built the same way: they do the reading, and a person makes the call. Next in line are a vacancy watch that suggests a price on any unit empty past 30 days, a set of maintenance agents, and a month-end check before owner statements go out.

After that comes writing more back to your property management software after a person's yes, and building your own agents by describing what you want in plain words. For now, our team builds and reviews every agent.

A company that wants a battle-tested team, not a tool to figure out alone. AI inside a process, not an experiment on a laptop. A standard way of running the business with flexibility where it matters, and someone keeping it current so you stay out of the weeds.

It's not for a company that wants an AI experiment with no process behind it, or software with no people behind it.

Pricing and the details are on the Mission Control page. If you'd rather see it on your own data, book a 30-minute walkthrough with our team.

And if there's a process in your office you'd want an agent on first, reply and tell me which one. That list is how we pick what to build next.

- Rob